Contact Us

Welcome to helsthshop, your go-to destination for high-quality, low-maintenance artificial greenery and faux flowers that bring everlasting beauty to your home, office, or any space. We’re thrilled that you’ve taken the time to connect with us—whether you have questions about our products, need assistance with an order, have styling tips to share, or simply want to learn more about our brand, our dedicated customer support team is here to help every step of the way.
At helsthshop, we believe that great customer service is just as important as the quality of our artificial plants and faux flowers. Our team is passionate about helping you find the perfect decor pieces to suit your style, and we’re committed to making your shopping experience smooth, enjoyable, and stress-free. No matter what you need, we’re ready to listen, answer your questions, and resolve any concerns you may have—because your satisfaction is our top priority.
Whether you’re a first-time shopper exploring our collection of lifelike artificial greenery, a returning customer looking to expand your decor, or someone with a special request (like custom arrangements or bulk orders), we’re here to assist you. Below, you’ll find all the ways you can get in touch with us, along with details about our support services, so you can reach out in the way that’s most convenient for you.

How to Contact Us

We offer multiple ways to connect with our customer support team, ensuring that you can get the help you need quickly and easily. Choose the method that works best for you, and we’ll respond as promptly as possible.

Email Support

For the most comprehensive assistance, feel free to send us an email at service@helsthshop.com. Our team checks emails regularly, and we strive to respond to every message within 24–48 business hours. Whether you have questions about product details (like material, size, or care), need help tracking an order, want to initiate a return or exchange, or have feedback about our store, email is a great way to share all the details and get a thorough response.
To help us assist you more efficiently, please include your order number (if you’ve placed an order) and a clear description of your inquiry. This will allow us to quickly locate your information and provide you with the most accurate and helpful support.

Phone Support

If you prefer to speak with a member of our team directly, you can reach us by phone. Our contact phone number is available during our dedicated service hours, and our representatives are ready to answer your questions and provide immediate assistance.

What We Can Help You With

Our customer support team is trained to assist with a wide range of inquiries, including but not limited to:
  • Product questions: Details about our artificial greenery, faux flowers, materials, sizes, and styling suggestions.
  • Order assistance: Tracking your order, updating your shipping address, canceling an order (if eligible), and checking order status.
  • Returns & exchanges: Information about our return policy, initiating a return, and processing exchanges for damaged or incorrect items.
  • Bulk & custom orders: Inquiries about bulk purchases (for offices, events, or retail spaces) and custom artificial flower arrangements.
  • Feedback & suggestions: We value your input! Let us know how we can improve our products, services, or website.
  • Shipping questions: Details about delivery timelines, shipping methods, and any shipping-related concerns.

Our Commitment to You

At helsthshop, we’re dedicated to providing you with the best possible customer service. We understand that when you shop online, having reliable support is crucial—and we’re here to deliver. Whether you have a simple question or a more complex concern, we’ll treat your inquiry with care and respect, and we’ll work tirelessly to ensure you’re happy with the outcome.
We also value your feedback. Your comments and suggestions help us grow and improve, and we’re always looking for ways to make your experience with helsthshop even better. Whether you have a compliment, a question, or a concern, we want to hear from you.

Contact Information & Service Hours

Contact Phone Number：+1 (989) 682-2410
Hotline Service Hours： PDT 9AM-6PM
Email：service@helsthshop.com
Thank you for choosing helsthshop for your artificial greenery and faux flower needs. We appreciate your trust and support, and we can’t wait to hear from you!