Shipping Policy
Welcome to helsthshop’s Shipping Policy. As a shop specializing in high-quality artificial greenery and faux flowers, we are committed to providing transparent and reliable shipping services for all our customers. Below is a simplified overview of our key shipping details to help you understand what to expect when you shop with us.
1. Order Processing & Delivery Time
Our order processing time is 1–3 business days (Monday–Friday, excluding federal holidays). After your order is processed and shipped, delivery will take 10–20 business days to most locations.
Processing time is separate from delivery time, and slight delays may occur due to weather, carrier issues, or peak seasons. If your order is delayed beyond 20 business days, please contact us for assistance.
2. Shipping Costs
We offer simple, transparent shipping rates based on your order details and delivery location. For specific shipping cost information, please refer to your checkout page or contact our support team.
3. Order Tracking & Support
Once your order ships, you will receive a shipping confirmation email with a tracking number to monitor your delivery. If you do not receive this email within 4 business days, check your spam folder or contact us.
For questions about shipping, expedited delivery, international shipping inquiries, or order delays, please contact our support team at service@helsthshop.com.
4. Additional Notes
Shipping costs are non-refundable unless your order is damaged, lost, or incorrect. We currently focus on domestic shipping but may accommodate select international orders—plea