Terms of service

Welcome to helsthshop (“we,” “us,” or “our”), your trusted source for high-quality artificial greenery and faux flowers. By accessing or using our Shopify store (the “Store”), purchasing our products, or engaging with our services, you (“you” or “customer”) agree to be bound by these Terms of Service (“Terms”). These Terms govern your relationship with helsthshop, including all purchases, returns, exchanges, and interactions with our Store. Please read these Terms carefully before using our services or making a purchase. If you do not agree to these Terms, you may not access or use our Store or purchase our products.
helsthshop specializes in providing premium artificial greenery, faux flowers, and related decor items (the “Products”) to customers worldwide. Our goal is to deliver high-quality, low-maintenance decor that brings lasting beauty to your home, office, or any space. These Terms are designed to protect both you and helsthshop, ensuring a fair and transparent shopping experience for all.

1. Acceptance of Terms

By visiting our Store, creating an account, adding items to your cart, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Return Policy (which are incorporated into these Terms by reference). We reserve the right to update or modify these Terms at any time, without prior notice. Any changes will be posted on this page, and your continued use of the Store after the changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any updates.

2. Eligibility

To use our Store and purchase our Products, you must be at least 18 years of age (or the legal age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract. By using our services, you represent and warrant that you meet these eligibility requirements and that all information you provide to us is accurate, complete, and up-to-date. You may not use our Store or services for any illegal or unauthorized purpose, and you agree to comply with all applicable laws and regulations.

3. Account Creation & Responsibility

You may choose to create an account with helsthshop to enhance your shopping experience, including saving your shipping and billing information, tracking your orders, and viewing your purchase history. When creating an account, you agree to provide accurate, current, and complete information, and to update your information as needed. You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You agree to notify us immediately at service@helsthshop.com if you suspect any unauthorized use of your account or any breach of security. helsthshop will not be liable for any loss or damage arising from your failure to protect your account credentials.

4. Product Information & Availability

We strive to provide accurate and up-to-date information about our Products, including descriptions, images, prices, and availability. However, we do not warrant that all Product information is error-free, complete, or current. Prices are subject to change without notice, and we reserve the right to correct any pricing errors at any time, even after an order has been placed. If a pricing error is identified and the correct price is lower than the price you were charged, we will refund the difference. If the correct price is higher, we will contact you to confirm whether you wish to proceed with the purchase at the correct price or cancel the order.
Product availability is limited, and we reserve the right to discontinue or modify any Product at any time without notice. If a Product you have ordered is no longer available, we will notify you via email (at the address you provided) and offer you a refund or an exchange for a similar Product (if available). We are not liable for any disappointment or damages resulting from the unavailability of a Product.
All images of Products on our Store are for illustrative purposes only. Actual Products may vary slightly in color, size, and detail due to manufacturing differences, lighting, and screen resolution. We make every effort to ensure that images accurately represent our Products, but we do not guarantee that the images will match the actual Product exactly.

5. Orders & Payment

a. Order Placement

When you place an order through our Store, you are making an offer to purchase the Products at the stated price, subject to these Terms. We reserve the right to accept or reject your order for any reason, including but not limited to: Product unavailability, pricing errors, suspected fraud, or non-compliance with these Terms. If we reject your order, we will notify you via email and issue a refund if you have already made a payment.
Once we accept your order, a binding contract is formed between you and helsthshop. We will send you an order confirmation email with your order number and details of your purchase. Please review this confirmation carefully and contact us at service@helsthshop.com if you notice any errors.

b. Payment Terms

You agree to pay the full price of the Products, plus any applicable shipping costs and taxes, at the time of purchase. We accept various payment methods, including credit cards, debit cards, and PayPal (or other payment processors as indicated on our Store). By providing your payment information, you represent and warrant that you are authorized to use the payment method and that all payment information is accurate.
We use trusted third-party payment processors to securely process your payment information. We do not store your full payment details (e.g., credit card numbers) on our servers. If your payment is declined, we will notify you and ask you to provide an alternative payment method. We reserve the right to cancel your order if payment is not received within a reasonable timeframe.

6. Shipping & Delivery

Shipping and delivery terms are governed by our Return Policy, which is incorporated into these Terms. We will make reasonable efforts to deliver your order within the estimated timeframe, but we do not guarantee delivery dates. Delivery times may vary due to factors beyond our control, including weather, carrier delays, and peak shipping seasons. You are responsible for providing a valid and accurate shipping address. If your order is delivered to an incorrect address due to information provided by you, we are not liable for any loss or damage, and you may be responsible for additional shipping costs to re-deliver the order.
Risk of loss or damage to the Products passes to you upon delivery. Once the shipping carrier confirms delivery, we are no longer responsible for the Products. If you believe your order was lost or damaged during transit, please contact us at service@helsthshop.com within 7 days of the estimated delivery date to file a claim.

7. Returns & Exchanges

Returns and exchanges are governed by our Return Policy, which is incorporated into these Terms. Please review our Return Policy carefully before initiating a return or exchange. By requesting a return or exchange, you agree to comply with all requirements outlined in the Return Policy, including eligibility criteria, return procedures, and refund timelines. We reserve the right to refuse any return or exchange that does not meet the requirements of our Return Policy.

8. Intellectual Property

All intellectual property rights in and to the Store, including but not limited to trademarks, logos, names, images, text, graphics, Product designs, and software, are owned by helsthshop or our licensors. You may not use, copy, reproduce, distribute, modify, or display any of our intellectual property without our prior written permission. This includes, but is not limited to, using our images or Product descriptions for commercial purposes, reselling our Products under a different brand, or creating derivative works based on our intellectual property.
Any content you submit to our Store (e.g., reviews, photos, feedback) becomes the property of helsthshop, and we may use, modify, or distribute this content for any purpose, including marketing and promotion, without compensation to you. By submitting content, you represent and warrant that you own the rights to the content and that it does not infringe on the intellectual property rights of any third party.

9. Limitation of Liability

To the maximum extent permitted by applicable law, helsthshop and our affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or damage to property, arising out of or in connection with your use of the Store, purchase of Products, or these Terms. This limitation applies regardless of the cause of action, whether in contract, tort, negligence, or otherwise.
Our total liability to you for any claim arising out of or in connection with these Terms or your purchase of Products shall not exceed the total amount you paid for the Products in question. This limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, or breach of fundamental obligations under these Terms. Some jurisdictions do not allow the limitation of liability for certain damages, so this limitation may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless helsthshop, our affiliates, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with: (a) your use of the Store or services; (b) your purchase or use of the Products; (c) your breach of these Terms; (d) your violation of any applicable laws or regulations; (e) your submission of inaccurate or misleading information; or (f) your infringement of any third-party intellectual property rights.

11. Termination

We reserve the right to terminate or suspend your access to the Store, your account, or your ability to purchase Products at any time, without prior notice, for any reason, including but not limited to: (a) your breach of these Terms; (b) suspected fraud or unauthorized use of your account; (c) non-compliance with applicable laws; (d) or any other reason we deem necessary in our sole discretion.
Upon termination, your right to use the Store and services will immediately cease. Any provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property rights, limitation of liability, indemnification, and dispute resolution) will remain in effect.

12. Dispute Resolution

Any dispute, claim, or controversy arising out of or in connection with these Terms, your use of the Store, or your purchase of Products shall be resolved through good-faith negotiation between you and helsthshop. If the dispute cannot be resolved through negotiation, either party may submit the dispute to mediation before pursuing legal action. If mediation is unsuccessful, the dispute shall be resolved in accordance with the laws of the jurisdiction where helsthshop is located, without regard to its conflict of laws principles.
You agree that any legal action or proceeding arising out of these Terms shall be brought exclusively in the courts of the jurisdiction where helsthshop is located, and you consent to the personal jurisdiction of those courts.

13. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and helsthshop regarding your use of the Store and purchase of Products, and supersede all prior or contemporaneous agreements, representations, or understandings.
  • Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision.
  • Assignment: You may not assign these Terms or any of your rights or obligations under these Terms without our prior written permission. We may assign these Terms to any third party without your consent.
  • Contact Information: If you have any questions, concerns, or disputes regarding these Terms, please contact us at service@helsthshop.com. Our customer support team will respond to your inquiry as quickly as possible, typically within 24–48 business hours.
Thank you for choosing helsthshop for your artificial greenery and faux flower needs. By using our Store and purchasing our Products, you agree to these Terms and our commitment to providing you with high-quality products and excellent customer service. We value your trust and look forward to serving you.