Privacy Policy

At helsthshop, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our Shopify store, browse our collection of artificial greenery and faux flowers, place an order, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy. Our commitment is to be transparent about our data practices, comply with applicable privacy laws, and ensure your personal information is kept safe and secure at all times.

helsthshop specializes in high-quality artificial greenery and faux flowers, designed to bring effortless, long-lasting beauty to your home, office, or any space. As you engage with our store—whether you’re exploring our products, creating an account, or placing an order—we may collect certain personal information to enhance your shopping experience, fulfill your orders, and provide you with the best possible service. This policy explains exactly what information we collect, why we collect it, how we use it, and how you can control your data.

1. Information We Collect

We collect personal information only when it is necessary to provide our services, fulfill your orders, or improve your shopping experience. The information we collect falls into two main categories: personal information (data that can identify you) and non-personal information (data that cannot be used to identify you).

a. Personal Information

When you interact with our store, we may collect the following personal information:

Contact Information: This includes your name, email address (e.g., the address you use to place orders or contact us at service@helsthshop.com), phone number (if you choose to provide it), and shipping/billing address.
Order Information: When you place an order, we collect details such as your order number, purchase history, products ordered, payment method (we do not store full payment details—these are processed by our trusted payment partners), and order status.
Account Information: If you create an account with helsthshop, we collect your username, password (encrypted for security), and any preferences you set (e.g., saved shipping addresses, favorite products).
Communication Information: If you contact us via email, phone, or other channels, we may collect the content of your messages, your communication preferences, and any feedback you provide.

b. Non-Personal Information

We also collect non-personal information that does not identify you individually. This information helps us understand how customers interact with our store and improve our services:

Browsing data: IP address, browser type, device type, operating system, pages visited, time spent on each page, and the source of your visit (e.g., search engine, social media).
Usage data: How you interact with our products (e.g., products viewed, items added to cart), and preferences for artificial greenery or faux flower styles.
Cookies and similar technologies: We use cookies to enhance your shopping experience (e.g., remembering your cart, saving your login details). You can manage cookie settings through your browser.

2. How We Use Your Information

We use your personal and non-personal information for specific, legitimate purposes that benefit both you and helsthshop. We will never use your information for purposes not outlined in this policy without your explicit consent.

To Fulfill Your Orders: We use your contact and shipping information to process your orders, pack and ship your artificial greenery and faux flowers, and send you order confirmations, shipping updates, and delivery notifications.
To Provide Customer Support: We use your communication and order information to respond to your questions, resolve issues (e.g., damaged products, order delays), and provide assistance with returns or exchanges. You can reach us at service@helsthshop.com for any support needs.
To Improve Our Store and Products: We use non-personal browsing and usage data to analyze customer behavior, identify popular products (e.g., specific artificial plants or faux flower arrangements), and improve our website design, product selection, and overall shopping experience.
To Send Promotional Communications: If you opt in, we may use your email address to send you promotional updates, such as new product launches, seasonal discounts, or exclusive offers for artificial greenery and faux flowers. You can opt out of these communications at any time.
To Ensure Security: We use your information to protect our store, prevent fraud, and ensure the security of your orders and account.
To Comply with Legal Obligations: We may use or disclose your information to comply with applicable laws, regulations, or legal requests (e.g., tax requirements, court orders).

3. How We Protect Your Information

We take the security of your personal information very seriously and implement industry-standard measures to protect it from unauthorized access, use, disclosure, or modification. These measures include:

Encryption: We use secure socket layer (SSL) encryption to protect data transmitted between your browser and our website, including your personal and payment information.
Secure Storage: Your personal information is stored on secure servers with restricted access. We do not store full payment details—these are processed by trusted third-party payment processors (e.g., Shopify Payments) that comply with strict security standards (e.g., PCI DSS).
Access Controls: Only authorized members of our team have access to your personal information, and they are required to keep it confidential.
Regular Security Updates: We regularly update our security measures to address emerging threats and ensure the ongoing protection of your data.

While we take every precaution to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to doing everything in our power to keep your data safe.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted third parties only when it is necessary to provide our services or fulfill your orders, and these third parties are required to protect your information and use it only for the purposes we specify.

Payment Processors: We share your payment information with third-party payment processors to securely process your orders. These processors do not store or use your information for any other purpose.
Shipping Partners: We share your shipping address and order details with our shipping partners to deliver your artificial greenery and faux flowers to you. These partners only use your information to fulfill the delivery.
Service Providers: We may share non-personal information with third-party service providers (e.g., analytics tools) to help us improve our store and services. These providers do not have access to your personal information.
Legal Requirements: We may disclose your information if required by law, regulation, or legal request (e.g., court order, government inquiry).

5. Your Privacy Rights

You have certain rights regarding your personal information, and we make it easy for you to exercise these rights at any time. Depending on your location, these rights may include:

The Right to Access: You can request a copy of the personal information we have collected about you.
The Right to Correct: You can request that we update or correct any inaccurate or incomplete personal information.
The Right to Delete: You can request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it to fulfill an order or comply with legal obligations).
The Right to Opt Out: You can opt out of promotional communications by clicking the “Unsubscribe” link in any promotional email or contacting us at service@helsthshop.com.
The Right to Withdraw Consent: If you have given us consent to use your information for a specific purpose, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at service@helsthshop.com. We will respond to your request within a reasonable timeframe and verify your identity to ensure the security of your information.

6. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons) to enhance your shopping experience. Cookies are small text files stored on your device that help us remember your preferences, track your browsing activity, and improve our website. You can manage your cookie settings through your browser—most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect your shopping experience (e.g., you may not be able to add items to your cart or save your login details).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, or as required by law. For example, we will retain your order information for as long as needed to process returns, resolve disputes, or comply with tax and legal obligations. After that, we will securely delete or anonymize your data so that it can no longer identify you.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or customer feedback. When we make significant changes, we will notify you by posting an update on our website or sending you an email (if you have provided your email address). We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please don’t hesitate to contact us. Our customer support team is here to help and will respond to your inquiry as quickly as possible.

Email: service@helsthshop.com

Thank you for trusting helsthshop with your personal information. We value your privacy and are committed to protecting it every step of the way as you shop for our beautiful, low-maintenance artificial greenery and faux flowers.